about us

About Ethical Collections

Hammersmith & Fulham Council and Intrum joined forces to launch a revolutionary public-private joint venture to end the two-tier treatment of residents in debt.

The partnership changes the way public sector debts are handled by applying Financial Conduct Authority (FCA) standards to public as well as private sector debt collection.

The consequences of poor debt collection practices adversely affect public sector budgets. Costs of temporary accommodation, increased demand on temporary housing, health, education and social services resulting from poor debt management put a strain on the public purse.


This service is unique bringing together Intrum’s regulated, data-led expertise with Hammersmith & Fulham’s knowledge and understanding of the public sector. 

Our unique partnership can help other councils improve their financial position, protect vulnerable residents and avoid increased demand for services.