frequently asked questions

Click on the questions below to reveal the answers.

We can trial collections on a sample of your current debt. We will work with you to establish which type of debt to trial first, the sample size required and the stage in your current process where we can add the most value. Trials are normally for 6 months and then we evaluate our results against performance criteria agreed at the start to demonstrate improvement.

No, we will only get involved where we can add the most value. We will work with you during the trial process for each debt type to identify the optimal point of engagement where you will receive the greatest return on your investment.

No, h&f ethical collections are part of a national framework set up by Hammersmith & Fulham Council. This means that local councils can access ethical collection services without the need for further procurement.

We start with a free trial on a sample of your current debt. When we’ve agreed on the scope, we will ask you to sign a call-off contract (using the national framework) and a pre-prepared data sharing agreement (which is fully GDPR compliant). We will then complete the order form detailing the agreed scope of the trial.

We have an established communication protocol for engagement with the relevant people and departments in the council. We will use this to develop, refine and evaluate our strategies throughout the trial period.

In the event of a successful trial, we will apply our activity-based costs and deduct these from the collections on a ‘no success - no fee’ basis. This means that the cost of collections will be paid for from the revenue recovered throughout the trial. By doing this we can assure you that there will always be a net financial gain for the council. We will help develop a business case with you for implementation.

In the event that the trial has been unsuccessful, we will discuss options for the ongoing management of the accounts handed over to us. This could include continuing to collect on your behalf on a contingent basis or transferring the right to collect in full over to us.