H&F Ethical Debt Collection: How private sector regulatory standards can be applied to public sector collections
Eddie Nott is a Credit Services Association (CSA) Board Director and CEO of 1st Credit which has launched a joint venture with Hammersmith & Fulham Council. Michael Hainge of Hammersmith & Fulham Council delivered a session on how private sector regulatory standards can be applied to public sector collections at the UK Credit & Collections Conference 2017.
Local authority debt collection practices unsustainable
Debts owed to local authorities in the UK have reached an eye-watering level. Uncollected business rates and council tax alone were reported by the Office for National Statistics (ONS) to have reached £4bn at 31 March 2016. Unpaid parking fines, outstanding charges for social care and sundry debts add considerably to this figure.
At the same time, central government’s continued policy of austerity is making the financial position for local authorities unsustainable. The consequences of poor debt collection practices adversely affect public sector budgets. Costs of temporary accommodation, increased demand on temporary housing, health, education and social services resulting from poor debt management put a strain on the public purse.
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