the ethical challenge

UK Councils are under increasing financial pressure. Collecting ethically helps residents to pay their debt, increases collection levels and saves taxpayers money.

Collecting council debt is critical at a time when funding has been cut and services are in high demand. Traditional methods of collection can be ineffective, expensive and often involve taking enforcement action against your most vulnerable residents.

h&f ethical collections offer councils an alternative collections solution that increases financial returns whilst protecting vulnerable residents from the effects of debt.

Our approach

Our ethical collections service has been specifically designed for councils to improve the treatment of residents who owe debt. To do this we:

  • Employ appropriate collection strategies
  • Proactively engage with residents
  • Assess residents’ ability to pay
  • Establish affordable payment plans
  • Support vulnerable residents
  • Reduce reliance on enforcement methods