why us?

h&f ethical collections was created specifically to tackle the challenges
facing councils, with unprecedented pressures on public finances
and increasing demand for local services. So, what are the benefits?

Increased financial returns:

We can demonstrate an improvement in your financial returns through a combination of:

  • Increased collection levels
  • More efficient processes reducing the costs of recovery
  • The ability to make savings in your existing collection operation

More ethical collections

Our industry-leading service improves the treatment of those who owe a debt to the council by:

  • Reducing the levels of enforcement
  • Protecting vulnerable residents from the effects of debt
  • Improving the resident experience

Access to market-leading services

As a leading credit management company, our service delivery partner Intrum invest significantly in technology, processes and people to ensure the best outcomes for residents and councils alike.

This is recognised through Intrum’s numerous accreditations, outlined below.